What's Inside a LapDrop Return Kit

When you place an order through LapDrop, a return kit ships to your employee's address. Everything they need to safely return the device is inside. Nothing else is required from them.

Here's exactly what arrives and why each component is there.

The Box

The outer box is a purpose-built shipping enclosure designed specifically for electronics, sized to fit laptops up to 17 inches along with accessories.

The interior is fully foam-padded. Convoluted foam lines the base and compresses around the device to hold it securely in place. The sides of the box are foam-lined as well. If the device does shift at any point during transit, the foam walls are there to absorb the impact rather than the device meeting cardboard.

This is different in a meaningful way from a standard cardboard shipping box. A regular box, including the flat rate boxes available at Canada Post, has no padding of any kind. Whatever protection the device has depends entirely on what the employee thought to add before sealing it. The LapDrop box removes that variable.

The Cardboard Insert

Sitting on top of the foam when the box first arrives is a cardboard insert. The employee removes this to place the laptop in the foam, then puts it back on top once the device is in.

The insert acts as a divider between the laptop and the accessories. Chargers, cables, and any other items go on top of the insert once the laptop is secured below. If any accessories are too large to sit on the insert, they can go into the foam section alongside the device.

Keeping the device and accessories separated matters. Hard accessories rattling around against a laptop screen during shipping is a common cause of damage. The insert prevents that.

The Shipping Label Pouch

The pre-printed return label is also inside the box. The employee removes the old label from the pouch on the exterior of the box, and inserts the new label.

Nothing to print. No email to track down, no printer to find. The label is already the right size, already addressed, and already paid for.

The Tape Strip

Once everything is packed and the label is in place, the employee seals the box using the included tape strip. Peel the backing, cover the existing seal, done.

No searching for tape at home. No improvising with whatever happens to be in a kitchen drawer.

The Instruction Sheet

Every kit includes a printed instruction sheet that walks through each packing step in plain language. It includes the support email for LapDrop and a QR code that links to the employee's personal status page, where they can check where their return is in the process, find the instructions again if needed, and see whether a Canada Post pickup has been scheduled for them or find their nearest drop-off location.

Why All of This Matters

The goal of the kit isn't just to provide a box. It's to make the employee's part of the process as frictionless as possible.

A departing employee has a lot going on. The fewer things they have to figure out, the more likely they are to follow through promptly. Every component in the kit is there to remove a step they'd otherwise have to handle themselves: sourcing a box, finding padding, printing a label, finding tape, figuring out the shipping.

Open the box, place the laptop in the foam, put the insert back, add accessories, swap the label, seal it, and send it. That's the whole process from the employee's side.

For the employer, that simplicity translates directly into better outcomes. Faster returns, better-protected devices, and no awkward follow-up with someone who can't find appropriate packaging.