Device logistics
for Canadian teams
Retrieve laptops from departing employees or ship devices to new hires. Tell us where the device is — we'll take it from there.
Place an order in 2 minutes or less.
We handle everything after that.
Submit the address
Tell us where the device is and where it needs to go. Takes two minutes in the portal.
We ship the kit
A prepaid, padded return box ships to your employee. Everything they need is inside.
Automated reminders
We send polite, professional follow-ups on your behalf. You don't chase anyone.
Track in real time
Full visibility from the moment the box ships to when the device lands back with you.
Why LapDrop?
Ships from within Canada
No international classification, no surcharge. A Canada-to-Canada return priced as exactly that.
Hassle-Free Returns
Pre-addressed boxes with prepaid shipping labels. Employees simply drop at their nearest post office.
New-Hire Shipments
Get devices to new employees fast with secure packaging and tracked delivery.
Friendly Reminders
Automated, polite reminders to employees so you don't have to chase anyone down.
Real-Time Tracking
Know exactly where every device is, from pickup to delivery.
Optional Add-ons
Add insurance for high-value devices or schedule a pickup window for tighter coordination.
Who It's For
Built for teams who value their time
HR Teams
Simplify offboarding and onboarding without the logistics headache.
IT Departments
Focus on what matters while we handle device movement.
Operations Leaders
Streamline asset management across your organization.
Startups
Scale your team without scaling your logistics complexity.
Remote Teams
Manage devices for employees anywhere in Canada.
Agencies
Keep contractor and freelancer devices flowing smoothly.
Guides written for
Canadian teams
Everything you need to understand device logistics in Canada — not retrofitted US content.
All resources →Best Laptop Retrieval Service in Canada 2026
A practical guide to laptop retrieval services for Canadian teams. What each service offers, where they fall short for Canadian companies, and how to choose.
READ THE GUIDE →Why Canadian Device Returns Get Charged as International Shipments
When you use a US-based device return service as a Canadian company, your domestic return is classified and priced as international. Here's why — and what it means for your costs.
READ THE GUIDE →How to Retrieve a Company Laptop from a Remote Employee in Canada
Getting a company laptop back from a remote employee in Canada is more complicated than it should be. Here are your options and what each one actually involves.
READ THE GUIDE →What's Inside a LapDrop Return Kit
A LapDrop return kit is purpose-built for shipping electronics safely. Here's exactly what arrives at your employee's door and why each component is there.
READ THE GUIDE →Why DIY Laptop Returns Fail — And What to Do Instead
Asking an employee to return a company laptop sounds simple. In practice it puts the wrong person in charge of a process they have no reason to prioritise. Here's what actually works.
READ THE GUIDE →Getting Started with LapDrop
Learn how to set up your team on LapDrop and start shipping devices across Canada in minutes.
READ THE GUIDE →Simple, Transparent Pricing
Pay per use. No subscriptions, no setup fees.
Device Send or Return
$99 CAD
- ✓Pre-addressed return kit
- ✓Prepaid shipping label
- ✓Automated reminders
- ✓Real-time tracking
- ✓Optional scheduled pickup and insurance
Express Return
$149 CAD
- ✓Everything in Device Return
- ✓Priority handling
- ✓Faster timeline
Extra control when you need it
Two optional upgrades. Add only what you actually need — no hidden fees, no bundles.
Scheduled Pickup
Selected by employer at order time
+
Canada Post comes to the employee's door — they don't have to find a post office. Selected by the employer during checkout, not by the employee. Ideal for employees who are time-constrained or in more remote areas.
Device Insurance
Priced by coverage level
+
Transit insurance for high-value devices. Coverage amount and pricing are selected during checkout — choose the level that fits the device's replacement value. Recommended for MacBook Pro and other high-value returns where the cost of loss significantly exceeds the service fee.
How LapDrop compares
for Canadian teams
The US services have more features on paper. For Canadian remote teams, the details that actually matter are very different.
| Feature | LapDrop | ReReady | HelloRetriever | Device Rescue |
|---|---|---|---|---|
| Pricing currencyWhat Canadian teams actually pay | ✓ $99 CAD flat | USD (~$117+ CAD) | USD | USD |
| Canadian domestic shippingShips from within Canada, no international classification | ✓ Fully domestic | International rate | International rate | International rate |
| Canada Post integration | ✓ Native | Partial | Partial | Partial |
| No printer requiredPre-printed label included in kit | ✓ Always | ✓ | Varies | Varies |
| Scheduled Canada Post pickup | ✓ Add-on | ✓ | × | × |
| Device insuranceUp to $3,000 CAD per device | ✓ +$100 CAD | ✓ | Partial | × |
| Smartphones and tablets | ✓ Included | ✓ | Laptops only | ✓ |
| Pay per use, no subscription | ✓ Always | ✓ | ✓ | ✓ |
Frequently Asked Questions
What types of devices can you handle? +
We handle laptops, phones, tablets, and small accessories. If you're unsure about a specific device, just ask.
Where do you ship? +
We currently ship anywhere within Canada. Coast to coast, from Vancouver to Halifax and everywhere in between.
How long does delivery take? +
Standard delivery takes 2-4 business days. Express service offers faster dispatch for time-sensitive situations.
What if the employee doesn't respond? +
We send polite, professional automated reminders on your behalf. You'll always know the status, and we handle the follow-up so you don't have to.
Is there a subscription or commitment? +
No. LapDrop is completely pay-per-use. No subscriptions, no setup fees, no long-term commitments.
Do you integrate with HR or IT systems? +
Not yet, but we're working on it. For now, our simple process works alongside your existing tools.
How does scheduled pickup work? +
Scheduled pickup is an add-on selected by the employer at the time of ordering. If added, Canada Post comes to the employee's door. If not, employees drop the kit at their nearest post office.
Why is LapDrop cheaper than US device return services for Canadian teams? +
US services classify Canadian shipments as international, even when both your employee and your office are in Canada. LapDrop ships everything within Canada so your return is priced as a domestic transaction — in CAD, with no international surcharge.
Do you ship from within Canada? +
Yes. All kits ship from within Canada. There is no cross-border leg in any LapDrop return or deployment.
What's in the return kit? +
A foam-padded box purpose-built for electronics, a cardboard insert to separate the device from accessories, a pre-printed return label in a zip-lock pouch, a tape strip to seal the box, and a printed instruction sheet with a QR code linking to the employee's status page.
What if the employee doesn't have a printer? +
No printer required. The return label comes pre-printed inside the kit in a zip-lock pouch. The employee transfers it to the label sleeve on the outside of the box.
Can employees request a scheduled pickup? +
Scheduled pickup is an add-on selected by the employer at the time of ordering. If pickup has been added to the order, the employee's status page will show the pickup details. Otherwise it directs them to their nearest Canada Post location.
What devices does the kit fit? +
The laptop kit fits laptops up to 17 inches along with accessories. LapDrop also handles smartphones and tablets using a separate kit.
Ready to simplify device logistics?
Tell us where the device is — we'll take it from there.
Get started